Legal
Refund & Cancellation Policy
Last updated 30 July 2026
jugnu is honest about what you are buying, and honest about refunds. Here is exactly how it works.
1. What you are buying
jugnu creates marketing ideas on demand for the brand challenge you describe. They are digital, made specifically for your brief, and delivered to you instantly, on screen and by email.
2. See it before you pay
The first idea in every run is free. You read a complete idea, in full, before you decide whether to unlock the rest. That is deliberate. You judge the quality yourself before any money changes hands.
3. The price you see is the price you pay
To be clear about pricing: the amount shown to you when you unlock is the amount you are charged, and that is the price we honour for that run. If our pricing changes later, it does not change a run you have already paid for, and we will never charge you a different amount than the one you agreed to.
4. Paid unlocks
Because the remaining ideas are generated for your specific brief and delivered to you the moment you pay, a paid unlock is generally not refundable once the ideas have been generated and shown to you. By unlocking, you agree to this.
5. When we do refund you
We will refund you in full if:
- •You paid, but the ideas failed to generate or were not delivered because of a technical problem on our side.
- •You were charged twice for the same unlock, or charged in error.
Tell us within 7 days of the payment, with your payment reference, and we will make it right.
6. How refunds are made
Approved refunds go back to your original payment method through Razorpay, usually within 5 to 7 business days. The exact time depends on your bank or card provider.
7. Cancellation
jugnu is pay-per-use, not a subscription. There is nothing recurring to cancel. You are only ever charged for an unlock you choose, when you choose it.
8. How to reach us about a payment
Email support@jugnu.world with your payment ID and the brand name on the brief. We read every message, and a person replies.